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October 29, 2006
Sprint Email Support
Amazingly, Sprint email support responded to my email (within 20 minutes of me sending it) regarding their text messaging blocking feature not working. Either they're on top of responding to emails or they're big fans of my blog. I'm sure it's the not the latter. In any case, I hope this is a good sign and I hope they also prove me wrong with my prediction of how fast they'll be able to fix it. Nice work Sprint email support gang.
Update: Not sure exactly when it happened, but the SMS blocking feature worked for me when I tried it on Friday, Nov. 12, 2006. Kudos, Sprint! Now if you guys would only lower the prices for your services.
Dear Kent,
I apologize for the inconvenience caused to you due to the problems with the text message block feature of the website. Thank you for contacting Sprint together with Nextel.
The problem with the text messaging block feature of the website is a known issue. Our technicians are working to resolve this issue. Please be assured that the problem will be resolved very soon.
Thank you for emailing us.
Freddie A.
Posted by kance at 11:34 PM | Comments (0) | TrackBack
October 28, 2006
Sprint you're lagging
Ever since ESPN decided to not offer SMS score alerts (from what I remember, it was free) to people who signed up for it on their website, I have not been able to stop receiving them. I don't mind receiving scores from the games I selected when the service was working correctly, but it's erratic. Now I regularly receive SMS messages 3-4 hours after the games are already over. Not much of an "alert" if you ask me. This is where Sprint is supposed to come in and save me from this mess. I used to be able to block SMS messages via their website, but now I always just get a message stating that it's currently not working and that I should try again later. Well, after a few months of always trying later it's gotten ridiculous. Why do I pay $80.+ a month to you Sprint? Oh wait, that's right because I love the Treo phones and those damn service "agreements" of yours. No contracts my ass! In any case, I've sent an email to Sprint. Let's see how long it takes them to respond and better yet, fix the problem. I'm guessing 5 business days for a response and 5 weeks for it to be fixed.
Posted by kance at 03:15 PM | Comments (0) | TrackBack
October 26, 2006
Too Funny...
It's been a while since I've blogged, but there is nothing like a good laugh that I just have to share to get me back into blogging again.
Posted by kance at 11:46 PM | Comments (0) | TrackBack